At James Explorers, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

1. Return Policy

  • We only accept returns if the product is damaged, defective, or incorrect upon delivery.
  • Customers must report any issues within 48 hours of receiving the product by contacting us at [email protected] with proof (such as photos).
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2. Refund Policy

  • Refunds (if applicable) will be processed within 7 business days after we receive and inspect the returned item.
  • If the product is not eligible for a return, we will notify you via email.

3. Non-Returnable Items

  • Products that have been used, altered, or damaged after delivery.
  • Items reported after 48 hours of delivery.
  • Orders refused at delivery without a valid reason.

4. Return Process

  1. Contact us at [email protected] within 48 hours of delivery with your order details and product issue.
  2. Our team will review your request and provide further instructions.
  3. If eligible, return the product as per our provided instructions.
  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your return request.

5. Changes to This Policy

James Explorers reserves the right to modify this policy at any time.

For further assistance, please contact us at [email protected].